info@vitalizefirstaid.co.uk

07421 501 176

T: 07421 501 176

Privacy Policy

Vitalize Health & First Aid Training (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following personal data:

  • Personal Identification Information: Name, contact details (phone number, email address), and job title.
  • Payment Information: Credit card details, bank account information (processed securely via third-party payment systems).
  • Course Participation Details: Information related to the courses you book, including your course selection, date, and any relevant learning or medical needs.
  • Communication Data: Emails, messages, and correspondence related to your booking, queries, and feedback.

2. How We Use Your Information

We collect your personal data to:

  • Provide and manage first aid training services, including course bookings, rescheduling, and delivery of training.
  • Process payments and issue receipts for services provided.
  • Communicate with you regarding your bookings, course reminders, and any updates.
  • Manage any specific learning or access requirements to ensure effective course delivery.
  • Comply with legal obligations, including invoicing and record-keeping requirements.

3. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfil our contract with you (e.g., course booking and service delivery).
  • Consent: Where you have provided explicit consent (e.g., for marketing or communication preferences).
  • Legal Obligation: To comply with legal obligations, including invoicing and record-keeping.

4. How We Protect Your Data

We take data protection seriously and employ appropriate technical and organizational measures to safeguard your personal data. We use encryption to protect sensitive information (e.g., payment details) during transactions. We ensure that only authorized personnel have access to your data.

5. Sharing Your Information

We will not share your personal data with third parties, except for:

  • Payment Processors: Third-party payment providers (such as banks or online payment systems) to process payments securely.
  • Service Providers: Trusted third-party service providers who assist in delivering our services (e.g., email marketing or course management systems).
  • Legal Obligations: We may share your data if required to do so by law (e.g., for regulatory compliance or legal requests).

6. Retention of Data

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, regulatory, and accounting purposes. If you wish for your data to be deleted, you may request this by contacting us directly (see “Contact Us”).

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate data.
  • Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
  • Right to Restriction: You can request a restriction on how your data is processed in certain circumstances.
  • Right to Object: You can object to the processing of your personal data, where applicable.
  • Right to Data Portability: You can request that we transfer your personal data to another provider in a structured, commonly used format.

To exercise these rights, please contact us at the details provided below.

8. Marketing and Communication

If you have opted-in to receive marketing or promotional communications, we may send you information regarding our courses, events, or updates. You can opt out of these communications at any time by clicking the unsubscribe link in emails or by contacting us directly.

9. Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before submitting any personal data.

10. Cookies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us analyze web traffic, provide personalized content, and improve the functionality of our site. You can choose to disable cookies in your browser settings, but this may affect the functionality of some parts of the website.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be communicated to you via email or through our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Vitalize Health & First Aid Training
Email: info@vitalizefirstaid.co.uk
Phone: 07421 501 176